Privacy Policy

Maddi Bluems
Last updated: 20 October 2026

Maddi Bluems respects your privacy. This policy explains how we handle personal information when you visit our website, make an enquiry, subscribe to our newsletter or purchase from us.

Information we collect

We collect information you provide through website forms, emails, newsletter subscriptions and purchases. This may include your name, email address, contact details, enquiry, order information and billing or delivery address.

Payments are processed through Stripe. Payment information you enter is handled by Stripe in accordance with its privacy policy.

How we use your information

We use your information to:

• Respond to enquiries and provide customer support.

• Process purchases and fulfil orders.

• Send order confirmations and service updates.

• Send newsletters and promotional offers when you subscribe.

• Maintain business records and meet legal obligations.

Providing personal information is optional, but we may need certain details to respond to an enquiry or complete a purchase.

Newsletters

Making an enquiry or purchase does not automatically subscribe you to our newsletter.

If you subscribe, you can unsubscribe at any time using the link in our marketing emails or by contacting maddibluems@gmail.com. We may still send messages needed to manage an existing enquiry or order.

Service providers and overseas processing

We use Squarespace to host our website, Stripe to process payments and Gmail to manage email correspondence.

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We share personal information with service providers as needed to operate our business, and where required by law. These providers may process or store information outside Australia.

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Storage and security

Personal information is stored in our email account and the business systems used to manage website submissions, subscriptions and orders.

We take reasonable steps to protect information from loss, misuse and unauthorised access. We retain it for as long as needed for the purposes described in this policy and applicable legal requirements, then securely delete or de-identify it.

Cookies and website analytics

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Access, corrections and complaints

You can request access to or correction of your personal information, or raise a privacy concern, by contacting:

Maddi Bluems
Email: maddibluems@gmail.com

We may need to verify your identity before providing access or making changes. We will acknowledge privacy complaints, investigate them and respond within a reasonable time.

Changes to this policy

We may update this policy when our information-handling practices change. The current version will be published on our website with an updated date.